Privacy Policy statement
Personal information means to various information which was recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. The information in this product that has no relation with your personal information does not belong to your personal information.
1) Information collected and saved
A. Your registration and login related information, including mobile phone number, login IP address, terminal information (such as mobile phone IMEI code, version, device identification code, etc.), login log, etc.
B. Your usage records, including your search records, application version information, your location and other related log information, etc.
C. The information you voluntarily provide, including the information you voluntarily publish in this product, the information you provide when you contact customer service, the information you fill in when you participate in the
questionnaire, the information you provide when you participate in platform activities, etc.
D. Information collected with your explicit authorization in advance.
E. Information collected and stored as required by financial supervision.
F. BOXPLUS DIGAL APP, an affiliate of BOXPLUS COURIER APP, shares your personal information, including information about the package or shipment included in the order (including the name of the goods/items included in the package or shipment and the value of the goods/items), and information about the recipient/shipper (including the recipient's name, phone number, and address), in order to fulfill the services you have selected or the transaction you have entered into.
2）Usage of the information
A. To facilitate your registration, login, and use of various services of this product.
B. To enhance your service experience and improve our products and services.
C. It is required for regulatory inspection, company audit and audit.
D. Other uses permitted by laws and regulations.
3)Instructions for obtaining additional permissions for other apps
When you install or use the App, we may ask you to obtain the following permissions. If you choose to "disable" or turn off the permission, you will not be able to use the specific functions related to this permission, but it will not affect your use of other services provided by the client.
A. Using the Camera (Getting Album Information)
When you use the functions of scanning, delivery scanning, signing scanning, photo signing, photo identification of cell phone number, you need to turn on the camera privilege and photo album privilege, so that you can scan the parcel face sheet, take real-time photos and upload pictures.
B.Read and write access to memory
Realize that you need to enable read and write memory permissions when you use functions such as photo in, photo out, view/download surveillance video, etc. We promise to read or cache only the necessary information.
C.Get location access
When obtaining the location information of nearby cabinets, we collect your location information in order to accurately mark the location of the cabinet, so that customers can quickly find the location of your nearby express cabinets.
When using the shipping function, we need to collect your geographic location information so that we can quickly fill in the shipping address, etc., to reduce manual input, and to avoid that the shipping transaction can not be carried out normally due to the input of wrong address.
D.Get the user's software installation list
To use the top-up and payment functions, you need to authorize Get a list of the software installed on your device to confirm which payment methods can be used, such as GCash and IPAY88 payments.
E.Calling Privileges
To make it easier for you to contact your customers, you can enable this permission to initiate a call by tapping on the customer's cell phone number directly from within the app.
E.Personalized Advertising Privileges
You consent to the sending of text messages, e-mails or push notifications to you and to the devices of relevant third parties that you have provided to us, and to the delivery of push messages that may be accompanied by a variety of commercial advertisements, referrals to marketing campaigns, or any other type of commercial information in a variety of ways. And, you agree that we may use the information you provide (including your own and third-party information you provide to us) such as:
(1) your personal information, including your username, device information, network information, geographic location, message timestamps, application distribution channels, and information and data generated by the SDKs of those push service providers that you inherit when you use our applications
(2) Third-party information, including system notification messages, business service messages, notifications/previews of operational activities, software update information, commercial advertisements, recommendations of marketing campaigns, or any other type of commercial promotional information.
If you do not wish to receive these messages, you can promptly provide feedback to close them.
*The above information you provide will continue to authorize us to use it during your use of our services.
When we want to use the information for other purposes not specified in this clause, we will seek your consent in advance. When we want to base When the information collected for a specific purpose is used for other purposes, your consent will be sought in advance.
2. How do we use local database and key chain
In order to ensure the normal operation of the APP, we will store some data files on your mobile device. With the help of stored data, better customer service can be provided. During this process, we may also obtain and save relevant information about your mobile device, such as IP address, hardware ID, etc.
3. How do we use cookies
Cookies and statistical tools are commonly used technologies in the Internet. In order to achieve a better experience for you, we may send one or more cookies on your computer or mobile device. for the following purposes:
(1) to collect, identify and store information when you visit the Application to ensure the safe and efficient operation of the products and services, which allows us to confirm the security status of your account and transactions, and facilitates the troubleshooting of problems and delays in the relevant anomalies; and at the same time, helps you to simplify the process of repeating the steps for you to log in, filling out forms, and inputting the search content.
(2) While we use cookies and statistical data tools for the above purposes, we may provide non-personally identifiable information collected through cookies and statistical data tools to our partners or other partners after statistical processing, for the purpose of analyzing how users use our services and enhancing the service experience.
(3) We will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your own preferences, clear all cookies stored on your computer, and most web browsers automatically accept cookies, but you can usually modify your browser settings to reject cookies if you wish, or you can clear all cookies stored in your software, but if you do this you may need to change the settings yourself each time you visit. However, if you do so, you may need to change your user settings each time you visit the site, and any previously recorded information about you will be deleted, which may have an impact on the security of the service you are using. For more information on how to change your browser settings, please visit the settings page of your browser.
4. How we share, transfer, and publicly disclose your personal information
Sharing your personal information with your prior consent or authorization.
If you have violated the relevant laws and regulations or APP related agreements or relevant rules, you need to disclose to a third party.
We may share your order information, account information, device information, and location information with our partners and third parties. We may also collect and use your information by embedding it in third party code, software development kits ("SDKs" in this Privacy Agreement), and in accordance with the Privacy Policy, in order to provide you with services. However, we will only share your personal information for purposes that are lawful, legitimate, necessary, specific, and explicit, and only the personal information necessary to provide the Services. The third party SDKs we currently access are listed below:
(1) IPAY88
operator: NTT Data.
Purpose of Use: Provision of payment gateways.
Types of personal information collected: device information (IMEI, Android_id, device manufacturer, device brand, carrier information), application list, network information, location information
Permissions used:
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
Privacy Policy Link: https://www.ipay88.com/privacy-policy.
(2) Igexin
operator: Merit Interactive Co.,Ltd.
Purpose of Use:Message Push (instantly push order and recharge feedback to users)
Types of personal information collected: device information (IMEI, Android_id, device manufacturer, device brand, carrier information), application list, network information, location information
Permissions used:
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.READ_PHONE_STATE
android.permission.VIBRATE
android.permission.GET_TASKS
Privacy Policy Link: https://docs.getui.com/privac.
1） Sharing
We will not share your personal information with any third-party companies, organizations and individuals, except in the following cases:
A. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
B. We may share your personal information with external parties in accordance with laws and regulations, or mandatory requirements of government authorities.
2) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
A. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
B. When it involves a merger, acquisition or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this clause, otherwise we will require the company or organization to renew ask you for authorization and consent.
3) Public disclosure
We will only publicly disclose your personal information under the following circumstances;
A. After obtaining your explicit consent.
B. Disclosure based on the law: We may publicly disclose your personal information in the case of laws, legal procedures, litigation or mandatory requirements of government authorities.
4) Exceptions for obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information
In the following situations, sharing, transferring, and publicly disclosing personal information does not require prior authorization and consent from the subject of personal information:
A. Directly related to national security and national defense security.
B. It is directly related to public safety, public health, and major public interests.
C. Directly related to criminal investigation, prosecution, trial, and execution of judgments.
D. For the purpose of protecting the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the person; personal information disclosed to the public by the personal information subject on his own; collecting personal information from legally publicly disclosed information. Such as legal news reports, open government information and other channels.
*Your account has a security protection function, please keep your account and password information properly. We also recommend that you use complex passwords, change your password regularly, and do not disclose your account password or other personal information to others.
5. How do we protect your personal information.
We attach great importance to the safety of personal information and adopt safety protection measures that comply with industry standards to protect your personal information, including establishing reasonable system specifications, technical measures, and employee management measures. However, you understand that due to technical limitations and various malicious methods that may exist, problems may occur due to factors beyond our control. We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period required to achieve the purpose stated in the terms, unless it is necessary to extend the retention period or is permitted by law. The Internet is not an absolutely secure environment, and the communication methods with other users such as e-mail, instant messaging, social software, etc. cannot be determined whether it is completely encrypted. We recommend that you use complex passwords when using such tools, and take care to protect the security of your personal information.
6.Your rights
1）Information Enquiry
2）Information updates, corrections, deletions, withdrawals and account cancellations
3）Delegation of authority
4）Account cancellation
7. How to update
(Including certain services, we will push notifications stating specific changes).
If you do not agree to these changes, you can stop using the mobile application products and services. If you continue to use our products and/or services, it means that you agree to be bound by the revised terms
8. How to contact us
Contact information of the Data Protection Officer: admin@boxplusdigal.com.my.